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Phone: 314-596-8750
Email:  jim@intek.net

Services Agreement
Job:                              
Date:                              

 

We have been recovering data for individuals and companies just like you since 1995. We look forward to helping you recover your important data too. Even though losing data is stressful, you can rest assured that INTEK.net Data Recovery (IDR) is second to none when it comes to retrieving data from all kinds of data loss situations.

Here's what some of our clients have to say:

"IDR provided excellent initial data recovery on critical data we needed and sent it to us on a USB drive. But the problem did not end there. When the recovered data was accidentally erased from that USB drive, we rushed the drive back to IDR and they performed a second recovery and got it back for us. Their prompt "re-recovery" of this data was done quickly and with particular sensitivity to the vulnerable position we were in, and they provided it as a courtesy to us, as part of their total service package. Our business depends on providing superior service to our clients, and it has been a while since we ourselves have experienced such professional treatment from a vendor. Thanks again for the outstanding treatment: we won't go anywhere else for these services in the future!"  Jon , VP  - Hi-Tech Company

"You have helped make a very bad situation easier and in the end save our tails." Joe S., Director of Communication Services - Educational Institution

If your data is recoverable, we'll recover it by utilizing proprietary methods and leading edge technology developed over the past 12 years. We have successfully recovered data from tens of thousands of crashed, clicking, failed hard drives, servers, RAID, SQL and other types of storage devices including formatted hard drives, camera cards, USB devices and even lost, damaged or deleted partitions. Our data recovery engineers will do everything possible to restore all recoverable files using our proprietary data recovery methods. Once this process is completed we can give you a complete list of all recoverable files on the hard drive. This will allow you to review everything that has been recovered.

Service Options: To make it easier for you we have labs and Authorized Service Centers across the nation for your convenience. The address of our main lab or the closest location should appear at the top of the work order. If you are not near one of our locations that provide the necessary service for your specific media, we will be happy to provide you with complimentary overnight UPS label and even schedule a UPS pickup from your home or office.

Here's an outline of the recovery process:

  • Perform initial diagnostic tests to determine what procedures will be required to recover your data.
  • Once the initial diagnostics is complete, we will let you know if clean room procedures are required or not and give you a firm price for the recovery (Standard service only.)
  • After receiving signed authorization (Standard service only) We will do everything possible to recover your data. Once the recovery is complete we will provide you with a list of recoverable files.
  • We will test specific files for you to ensure the data you need is good.
  • We will return your data.

    If it turns out that the data you need is unrecoverable, your only cost is applicable diagnostic fees (and return shipping if you do not wish to have the drive recycled.)

    Thank you for selecting INTEK.net Data Recovery. We promise you, we will do everything in our power to restore your files as quickly as possible. Please take a moment to look at the Shipping Suggestions at the bottom of page 4.

    Best Regards,
    Jim Tracy
    Data Recovery Advisor

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    Phone: 314-596-8750
    Email:  jim@intek.net

    Work Order
    Job:                             :
    Date:                              

     


    To:

    Please complete this form and fax it to us at 916-404-0480, and include a copy of this page with your storage device. Our receipt of this signed work order confirmation indicates that you agree to the Terms and Conditions that follow in this document. The diagnostic fee must be received before we will begin the recovery process. The estimated completion time begins from the time we receive your media and diagnostic payment. In situations where the recovery process will exceed the estimated time you will be notified that this is the case and informed as we make progress.

    Contact Details

    Name:

    Company:

    Address:

    City:

    Phone:

    State:

    Zip:

    Cell:

    Fax:

    Email:

    Cc Email:



     

    Diagnostic fees must be received before recovery will begin. I authorize clean room work and charges if required.

    Service Level Description (estimates only)

    Diagnostic

    Price

      Emergency

    		 24/7 until resolved $750 $3000 to $8000

      Priority

    		 2 to 4 business days $250 $1800 to $3400

      Standard

    		 5 to 7 business days $100 $800 to $2400


     

    Payment Method      Visa      MasterCard      American Express      Other

    Card Number:

    Expiration Date:

    AVS/Security Code:

    Zip Code:

    Cardholder Name:

    Business Name:


     

    I accept the terms and conditions and authorize INTEK.net to charge the applicable diagnostic and recovery fees.

    Signature:

    Print Name:

    Position:

    Date:

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    Phone: 314-596-8750
    Email:  jim@intek.net

    Work Order
    Job:                             :
    Date:                             

     


    Mr./Mrs./Miss.:

    The more information we have below, the better we can expedite the recovery process. Please be sure to detail everything that has been done, symptoms, and most important files to retrieve. We'll save those files first, just in case the media is damaged too severely to retrieve everything from it.

    Supporting Information

    Operating System:

    Drive Size:  GB 

     

     

     

     

    Problem Description:

     

     

     

     

    Most Critical Files:

     

     

     

     

    Equipment Sent to INTEK.net:  

     

     

    Additional Notes or Information:

     

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    Phone: 314-596-8750
    Email:  jim@intek.net

    Terms and Conditions
    Job:                      :
    Date:                         

     


    The services you are requesting will be performed under the following terms and conditions. This is the complete agreement between you and INTEK.net Data Recovery (INTEK.net). INTEK.net must approve any modification to this service agreement in writing.
    1) INTEK.net will use its proprietary data recovery procedures and leading edge data recovery technologies to diagnose and determine the damages to your media, as well as determine the process and procedures that are needed in order to recover the data from your storage device.
    2) INTEK.net will call or email you with the results of the initial evaluation of your media including what type of failure your media device has sustained, and confirm the price for recovering your data (Standard Service only). If you choose Expedited or Emergency service, INTEK.net will attempt to recover your data immediately after receiving your media storage device. By choosing Expedited or Emergency Service and signing this service agreement, you agree to pay the final price of the data recovery not to exceed the price on this service agreement corresponding to the service level that you selected. If you fail to select a service level, your job will automatically default to Standard Service.
    3) If you select Standard Service, INTEK.net will move forward with the data recovery attempt and you agree to pay for the service . INTEK.net will use the best available commercial efforts as well as its own proprietary processes and procedures to determine the existence and extent of recoverable data from your storage device. Once the recovery is complete, INTEK.net will email you a list of recoverable files and begin saving the data to the chosen target media. INTEK.net allows a maximum of 48 hours for you to examine the file list and determine if your critical files are recoverable. If we do not hear back from you within the 48 hour period, your credit card is automatically charged, your data will be shipped, and you agree that the recoverable data is suitable for your needs.
    4) INTEK.net will keep all data retrieved from your storage device confidential, and shall not discuss, share, or use any information recovered with third parties. A copy of your recovered data may be kept by INTEK.net for a period not to exceed thirty (30) days, in case your return storage device is damaged or lost in transit, after which the data will be deleted from INTEK.net's storage devices, and INTEK.net's storage devices will be wiped clean.
    5) You agree to be responsible for all storage devices, media, or equipment shipped, as well as for any data loss that could occur during shipping, whether you pay for shipping charges or INTEK.net pays the shipping charges.
    6) You represent to INTEK.net that you are in lawful possession of any data, storage devices, and/or equipment made available to INTEK.net, and that you have a lawful purpose to request INTEK.net services.
    7) You understand that the storage devices, media, and/or equipment you are making available to INTEK.net is already damaged, that data recovery efforts can result in further damage, and that INTEK.net is not responsible for this or any other type of damage.
    8) You understand that INTEK.net does not offer guarantees or warranties of any kind, and that the extent of any INTEK.net liability to you is strictly limited to the fees you pay INTEK.net for its services in this matter.
    9) Any consent required of either party will be effective if provided in a commercially reasonable manner, which includes without limitation facsimile (fax), and/or verbal authorization if followed by written confirmation at the earliest possible opportunity.
    10) In the unlikely event a dispute arises that cannot be settled informally, both you and INTEK.net agree that such dispute will be resolved according to the laws of Nevada and in the courts located in Nevada. Thank you for selecting INTEK.net Data Recovery, Inc. for your situation.

    Shipping Suggestions
    1) Send only the hard drive or media. It is not INTEK.net's policy to receive or store additional equipment as it may be damaged and also delays the recovery process. By sending or leaving equipment with INTEK.net, you understand and agree that INTEK.net will not be held liable for any damage or loss that may be sustained by or to the equipment. 2) Wrap your drive (or other storage device) in anti-static bubble wrap or in anti-static foam. 3) Place the drive (or other storage device) in a box twice its size, and fill the remainder of the box with packing peanuts, crumpled newspaper, or bubble wrap. 4) Include the completed Work Order. Incomplete Work Orders will delay the recovery process. 5) If you are paying your data diagnostic fee by company check or money order, attach it to your completed Work Order. 6) We recommend using UPSOvernight shipping, or UPS shipping. 7) PLEASE pack your drive (or other storage device) carefully to prevent further damage to your hardware and data. Improper packing can cause further damage, making data unrecoverable or requiring more extensive recovery procedures. Contact us at 314-596-8750 if you need further assistance or suggestions.

    Ship To:
    INTEK.net Data Recovery

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